Can I ship products internationally via this online store?
Unfortunately we cannot ship products internationally via our online store. For further information, please send us an email to email@example.com.
Can I choose my own wines?
Yes, select Choose Your Own pack, your preferred frequency of delivery, and then select from the wines that are available.
Can I update my own details?
Yes, you can manage the following in your My-Account/Wine Club page:
- Billing and shipping details
- Payment details including updating expired credit cards
- Edit wines for Choose Your Own Pack
- Switch between packs and/or frequency of delivery
- View orders and invoices
Click here to access your account if you have already created one. If not, go through the signup process and upon checking out you will create an account with a password.
Can I change my wines for the Choose Your Own pack?
Yes, you may change your wine selection at anytime. To do so, log in to your Account page here and select your wine club order. On your Wine Club page, select the button “View/Edit Wines” to update your wines and press “Save” to finish. Please note vintages will be updated dependent on stock levels – we encourage you to log in to your account to review your wine selection when you receive the automated email reminder 7 days prior to your renewal order date.
Can I change the frequency of delivery?
Yes, from the My Account page, navigate to your Wine Club page and select the button “Switch Wine Club.” It will take you back to the signup process. Here you can switch your packs and/or switch your delivery frequency.
Please note, after switching, Montara Cellar Door will be in touch with you to confirm when you would like to receive your next pack.
What discounts are available?
Discounts are based on a number of bottles and/or frequency of delivery.
- Receive 6 bottles every 6 months – 15% discount on wine club wines as well as all other online purchases.
- Receive 6 bottles every 4 months – 25% discount on wine club wines as well as all other online purchases.
How do I receive my discount on purchases other than wine club?
Make sure you log into your account. You can access your account by clicking here. Once logged in you will receive the discount based on your frequency of delivery.
If I upgrade my frequency of delivery will I get a better discount on my purchases?
Yes, you will receive discounts based on the discounts available above.
If I downgrade my frequency of delivery will I lose my ongoing discount from my previous delivery schedule?
Yes, your discounts are based on your delivery schedule.
Do I need to sign for my delivery?
Ensuring your delivery arrives to the correct recipient is important to us. Yes, you can nominate specific delivery instructions, including locations to securely leave your delivery, once a proof of age requirement is met. Please be aware Liquor Reform Act guidelines require that your delivery is purchased by and for a person over the age of 18 years.
Under the Montara Wines Liquor License 32800943 it is an offence to supply alcohol to a minor and a minor cannot be made responsible for the receipt of goods.
Deliveries can be sent via Australia Post. They will be held, and Proof of Identification will be required for collection.
Under the Liquor Control Reform Act 1998 it is an offence
* To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000)
* For a person under the age of 18 to purchase or receive liquor (Penalty exceeds $700)
Are my credit card details stored on the site?
No. We use eWAY payment gateway as well as a SSL certificate to protect your privacy. To read more about our payment gateway and the way it handles your credit card details click here.
When will I be billed?
Once you have become a Chalambar Club member, you will be billed automatically for every shipment that you receive. The first shipment will be charged immediately on sign up and for all following shipments, payment is charged on the next recurring billing date (every 4 or 6 months).
I have forgotten my password – how do I retrieve it?
Please navigate to the My Account page by clicking here. On this page click on “Lost Password.”