Terms & Conditions

Orders & Availability

No minimum purchase necessary. Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund. If we are unable to reach you, we reserve the right to replace out of stock items with another vintage.

 

Pricing Policy

All prices listed on this website are quoted in Australian Dollars ($AUD) and include GST.

 

Delivery Policy

Delivery is free for online purchases of 12 bottles or more. Montara Wines uses a combination of specialised wine logistics companies, couriers and Australia Post. If the person accepting delivery is out and there are no instructions, Australia Post will leave a card in the post box directing you to collect your order at the local post office. Otherwise our wine logistics or courier companies will leave a note with a contact telephone number, which can be called to arrange delivery at an alternative time.

Please allow up to 10 working days for delivery to capital cities. Other areas (including Tasmania and Northern Territory) may take up to 14 working days.

  •       Shipping outside of Australia is not available at this time.
  •       Deliveries cannot be made on weekends or public holidays.
  •       If your order does not arrive within 10 working days of your order confirmation, please advise us at [email protected]
  •       Once delivered, Montara Wines takes no responsibility for loss, theft, or damage of goods.
  •       If you have any delivery issues, please email us at [email protected] or phone us on (03) 5352 3868.

 

Refunds & Returns

It is our guarantee that all wine deliveries leave Montara Wines in perfect condition. If your wine has been broken or damaged in transit, please contact us immediately. Please email us to request return instructions, and ensure that all original packaging is retained in case of the need to return.

Montara Wines reserves the right to refuse refunds where necessary. A 14-day money back guarantee is offered on all products sold online. If for any reason you are unhappy with the items shipped to you, please contact us immediately to arrange return. The products must be returned in original packaging at the expense of the purchaser and a refund will be processed accordingly.

 

Security Policy

Montara Wines wants to ensure that you can purchase your wines with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us.

All payments are processed via eWAY, Australia’s leading payment gateway. For further security information on eWAY, please visit their website. If you are concerned about using your credit cards online, you can contact us for more information and assistance.

 

Privacy and Personal information

Any personal information submitted by you on this website is governed by our Privacy Policy.

 

Age Requirement

Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000), and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

Montara Wines supports the responsible service of alcohol. You must be of legal age to purchase wine from this site.

 

Victorian Liquor License No. 32400549